SLA Manager
- Type
- Platform
- Stack
- NestJS · React · PostgreSQL
- Year
- 2025
(01) The case
The challenge
SLA compliance was calculated at the end of each month, when there was no room left to fix anything.
The solution
A platform that measures every agreement in real time, alerts owners before deadlines and produces the client reports.
- Result99.2%SLAs met after rollout
- Result15 minof advance warning on alerts
- Result-70%time spent on monthly reports
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